Atlassian is enabling AI training data collection by default for Free, Standard, and Premium customers from August 17, with no opt-out for metadata on lower tiers.
ServiceNow is a fairly correct embodiment of ITIL principles. And ITIL is shit, based on the false assumption that IT service is a cost center and conservation of service-staff resource always takes precedence over productivity and customer satisfaction.
Its internal model of IT services and how they relate to business functions is also defective and unmaintainable.
And here I thought Jira couldn’t possibly be worse than it already was.
ever had to use servicenow?
ServiceNow is a fairly correct embodiment of ITIL principles. And ITIL is shit, based on the false assumption that IT service is a cost center and conservation of service-staff resource always takes precedence over productivity and customer satisfaction.
Its internal model of IT services and how they relate to business functions is also defective and unmaintainable.