Atlassian is enabling AI training data collection by default for Free, Standard, and Premium customers from August 17, with no opt-out for metadata on lower tiers.
ServiceNow is a fairly correct embodiment of ITIL principles. And ITIL is shit, based on the false assumption that IT service is a cost center and conservation of service-staff resource always takes precedence over productivity and customer satisfaction.
Its internal model of IT services and how they relate to business functions is also defective and unmaintainable.
ever had to use servicenow?
ServiceNow is a fairly correct embodiment of ITIL principles. And ITIL is shit, based on the false assumption that IT service is a cost center and conservation of service-staff resource always takes precedence over productivity and customer satisfaction.
Its internal model of IT services and how they relate to business functions is also defective and unmaintainable.