Only about one-third of surveyed retailers plan to invest in self-checkout technology this year, significantly fewer than in 2025, according to an annual retail industry report. While...
I swear every time I pull into a manned checkout lane at one specific store I get the nastiest look from the cashiers. There are 3 functional self checkout kiosks and the scale on all of them is slightly under a single square foot. I’m not buying a thanksgiving feast, but forgive me if my regular shopping trip is more than a single cup of yoghurt and a TV dinner, and consequently cannot all fit on the self checkout scale. It’s not like I’m asking them to open a lane just for me, they’re just upset I’ve interrupted their scrolling session.
I try not to go there often, but sometimes my goto location is closed or doesn’t have something I know I’m going to need. I know it’s not all stores or employees because my normal one is pretty good and I can generally use the kiosk without issue, but it’s so frustrating that the culture has shifted to expect all people to use the self checkout regardless of their situation. And I say this as someone who uses them regularly.
I swear every time I pull into a manned checkout lane at one specific store I get the nastiest look from the cashiers. There are 3 functional self checkout kiosks and the scale on all of them is slightly under a single square foot. I’m not buying a thanksgiving feast, but forgive me if my regular shopping trip is more than a single cup of yoghurt and a TV dinner, and consequently cannot all fit on the self checkout scale. It’s not like I’m asking them to open a lane just for me, they’re just upset I’ve interrupted their scrolling session.
I try not to go there often, but sometimes my goto location is closed or doesn’t have something I know I’m going to need. I know it’s not all stores or employees because my normal one is pretty good and I can generally use the kiosk without issue, but it’s so frustrating that the culture has shifted to expect all people to use the self checkout regardless of their situation. And I say this as someone who uses them regularly.